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PROUDLY CANADIAN

Privacy Policy

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At Simolo Customs Ltd. (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website.

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1. Information We Collect

We only collect personal information that you voluntarily provide to us. This includes, but is not limited to:

  • Name, email address, and phone number submitted through contact forms

  • Email address and name when subscribing to our newsletter

  • Login information when you create an account on our site

We do not collect any personal data automatically (e.g. cookies, IP addresses, tracking scripts), except where necessary for standard website functionality.

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2. How We Use Your Information

All information you provide is used solely for internal purposes, including:

  • Responding to inquiries or support requests

  • Managing and maintaining customer records

  • Sending newsletters or promotional content to subscribers

  • Providing account-related communications if you create a login

We do not sell, rent, or share your personal information with any third parties.

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3. Email Marketing and Communications

If you opt in to our newsletter, we may send you updates about our products, services, events, or promotions. You may unsubscribe at any time using the “unsubscribe” link provided in every email.

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4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to your data is limited to authorized personnel only.

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5. Your Rights and Choices

You have the right to:

  • Access and review the personal data we hold about you

  • Request that we correct or delete your information

  • Withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us at office@sccarts.ca

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6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The revised policy will be posted on this page with an updated effective date.

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7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
office@sccarts.ca
Simolo Customs Ltd., Vernon, British Columbia, Canada

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Website Refund & Cancellation Policy
 

This policy applies exclusively to transactions made through the Simolo Customs Ltd. website.

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1. LSV Pre-Order Deposits

Customers placing a deposit to reserve a Simolo Customs LSV through our website are entitled to a full refund at any time.

  • Your $250 CAD deposit is fully refundable, no questions asked.

  • To cancel your reservation and request a refund, please contact us via email with your name and order confirmation.

  • Refunds will be processed within 5–10 business days to your original payment method.

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2. Newsletter Subscriptions

You may unsubscribe from our newsletter at any time using the unsubscribe link included in every email. No charges are associated with subscribing or unsubscribing.

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3. Website Contact Forms and Accounts

There are no fees associated with creating an account or submitting a contact form. No refund or cancellation policy applies to these functions as they are free and voluntary.

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4. How to Cancel or Request a Refund

To request a cancellation or refund of your LSV deposit, please contact us at:
office@sccarts.ca
Include your full name and order confirmation number (if available).

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5. Contact Us

If you have any questions or concerns about this policy or your transaction, feel free to reach out:
Simolo Customs Ltd., Vernon, BC
office@sccarts.ca

Shipping & Fulfillment Policy
 

This policy applies exclusively to orders and reservations made through the Simolo Customs Ltd. website.

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1. Shipping Coordination

At Simolo Customs Ltd., we take care to ensure that each delivery is arranged safely and efficiently. All shipping and delivery logistics are coordinated directly with the customer after an order is placed.

  • Shipping arrangements will be confirmed via email or phone communication.

  • No vehicle will be shipped without the customer’s full approval of the delivery method, timeline, and associated costs.

  • Shipping fees, if applicable, will be invoiced separately and must be approved before fulfillment.

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2. Delivery Timeline

Once production or order processing is complete:

  • We will reach out to schedule shipping and confirm delivery details.

  • Fulfillment and delivery timelines may vary depending on vehicle type, customization, and destination.

  • We do our best to provide accurate estimates, but actual delivery dates may be subject to carrier availability and weather or seasonal delays.

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3. Pickup Option

Customers are welcome to arrange their own pickup from our facility in Vernon, BC. This option can be selected and discussed during your post-purchase communication.

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4. Confirmation of Receipt

All vehicles or products shipped will require confirmation of delivery. We may request photos, signatures, or other verification upon successful drop-off.

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5. Questions About Shipping?

If you have any questions regarding your shipping arrangements, contact us directly at:
office@sccarts.ca
Simolo Customs Ltd., Vernon, BC

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